Retour à la liste

IT Production Support Engineer - 6 months - Lausanne

Lausanne Intérim Voir la description de poste
As a Production Support Engineer, you will be the eyes and ears of our IT systems, playing a critical role in ensuring the availability, performance, and reliability of infrastructure, applications, and operational processes.Reporting to the Head of Monitoring, your mission is to anticipate issues-such as batch delays or filesystem problems-and take swift action to maintain system continuity across environments (SIMULATION, UAT, PRODUCTION)

Added 22/05/2025

  • High-Impact Role with End-to-End Visibility
  • Strong Focus on Automation and Continuous Improvement

À propos de notre client

Banking Services Industry

Description du poste

Batch Job Management

  • Oversee end-of-day batch execution, ensuring timely start and completion.
  • Perform first-level diagnostics on batch failures and recovery procedures.
  • Escalate incidents and collaborate with other teams as needed.
  • Perform milestone checks on critical jobs and ensure SLA adherence.



Monitoring & Incident Management

  • Monitor infrastructure and application alerts (e.g., server health, disk usage, service status).
  • Perform initial triage and notify relevant teams to address issues.
  • Support root cause analysis through incident reproduction and simulations.



User Support & Service Requests

  • Handle ad hoc user requests: one-time job execution, file resends, new job scheduling, and more.
  • Troubleshoot transactional issues and escalate as necessary.



Release & Patch Management

  • Support release deployments by coordinating batch stop/start and validating post-release sanity checks.
  • Assist with third-party patching and system upgrades, minimizing service disruptions.



Disaster Recovery & Business Continuity

  • Be prepared to activate and follow disaster recovery protocols.
  • Help ensure continuous operations during DR scenarios and test activities.



Continuous Improvement & Automation

  • Drive automation of routine tasks: TWS plan exports/imports, backups, cleanups, and monitoring improvements.
  • Contribute to strategic cross-functional initiatives such as system migrations, onboarding/offboarding, and new tool integration (e.g., Amplifly).

Profil recherché



Education: Degree or diploma in Computer Science, Engineering, or a related field.
Location: Swiss resident or open to relocation.

Experience:

  • 3+ years in IT production support or monitoring roles.
  • Strong hands-on experience with TWS (Tivoli Workload Scheduler) - job creation, plan analysis, troubleshooting.
  • Solid experience in batch processing environments.



Technical Skills:

  • Proficiency with Unix/Linux and shell scripting.
  • Experience with incident and problem resolution (e.g., full file systems, failed jobs, broken job chains).
  • Familiarity with monitoring tools, performance tuning, and system optimization.
  • Exposure to ticketing systems such as JIRA, HP Quality Center.
  • Knowledge of change, release, and configuration management principles.



Soft Skills:

  • Autonomous, tenacious, organized, and rigorous.
  • Able to manage multiple issues under pressure and in dynamic environments.



Informations complémentaires



Challenging and Impactful Role

  • Play a key role in mission-critical operations where your work directly ensures system uptime, performance, and business continuity.



Opportunities for Growth

  • Gain exposure to advanced technologies, automation tools, and strategic IT projects-paving the way for career development in infrastructure, DevOps, or system engineering.



Autonomy and Responsibility

  • Work in an environment that values initiative and ownership, with the freedom to improve processes, introduce automation, and contribute to long-term solutions.



Cross-Functional Collaboration

  • Interact closely with development, infrastructure, and monitoring teams, giving you a holistic view of the IT ecosystem and a strong professional network.



Indiquer la référence de l'offre
JN-052025-6747680

Résumé du poste

Secteur
Technologie
Spécialisation
Consultant en technologie (h/f)
Industrie
Financial Services
Localisation
Lausanne
Type de contrat
Intérim
Référence de l´offre
JN-052025-6747680

PageGroup s’engage pour l’égalité des chances, en tant qu’employeur ainsi qu’en tant que partenaire pour le recrutement. Toutes les décisions de recrutement que nous prenons sont basées uniquement sur l’expérience et les aptitudes de nos candidat(e)s.

OSZAR »